İngilizce: iş terimleri 285+ sales, advertising, organisation vb. terimleri |

word	meaning	example sentence
after-sales service	n. service that continues after a product has been sold [eg: repairs etc]	Online support is an important part of after-sales service* for buyers of software.*
buyer	n. 1 any person who buys anything 2 a person employed by a firm to buy	Does your bank offer special loans for first-time home buyers?
client	n. a person who buys services from a lawyer, architect or other professionals	How much do lawyers in the UK charge their clients* for basic legal advice?*
close	v. to finalize a deal or sale; to make a sale	We can close* the deal as soon as the customer accepts our usual terms and conditions.*
cold call	v. to telephone a prospect without previous contact – also n.	Would you work for a company that tries to boost sales by cold-calling* people at random?*
customer	n. a person who buys goods or services from a shop or business	A retail business like ours depends on building relationships with regular customers.
deal	n. a business transaction – also v. dealer n.	Do you think $1,500 a month for an apartment like this is a good deal?
discount	n. a reduction in the price; a deduction [usually expressed as a percentage (%)]	We’ll give you a ten per-cent discount* if you place the order today.*
follow up	v. to continue to follow persistently; to maintain contact [eg: after a lead]	Make sure you follow up* any leads by contacting them again the next day.*
guarantee	n. a promise that a product will be repaired or replaced etc if faulty – also v.	All our mobile phone sales are covered by a 12-month money-back guarantee.
in bulk	in large quantity, usually at a lower price	You get a much better deal if you purchase products in bulk, of course.
lead	n. useful indication of a possible customer to be followed up	How did you go with those leads* I sent yesterday? Any sales?*
objection	n. a reason given by a prospect for not buying – to object v. see overcome	The sales objections* we have to overcome the most are about price and the fear of replacing a trusted brand.*
overcome	v. [-came, -come] to overcome an objection to show an objection is invalid; to beat an objection	To overcome* an objection, tell your prospect about your product’s unique selling proposition.*
product	n. something made and usually for sale – to produce v. see service	A good sales rep makes a product* seem so exciting that the buyer feels they must have it.*
prospect	n. a possible or probable customer; prospective customer	Make sure your prospect* is someone with the power to make purchasing decisions, or you’ll be wasting your time.*
representative	n. sales representative person who represents & sells for a firm; salesperson – also sales rep [informal abbr.]	How many sales representatives* are we currently employing on our sales team?*
retail	v. to sell in small quantities (as in a shop to the public) – also n. see wholesale	They started off retailing* books in a store, but now they retail a huge range of products worldwide on e-commerce websites.*
service	n. work done usually in return for payment – to serve v. see product	The main difference between selling a product and a service* is that buyers can see, touch and feel a product, but they have to imagine a service.*
USP	n. Unique Selling Proposition, a feature that makes a product or service stand out from its competitors, such as lowest price, highest quality, best design etc – also Unique Selling Point	When selling, be sure to emphasize your product or service’s USP.
wholesale	v. to sell in bulk (as to a shop for resale to the public) – also n. see retail	If you’re wholesaling* a product, the price you charge should be around half the recommended retail price that retailers will charge.*

Advertising Vocabulary (Reklam iş terimleri)

word	meaning	example sentence
ad	*abbr.* advertisement – also advert *abbr.*	Those ads* for hamburgers always make me feel hungry.*
advertisement	n. item of publicity on TV, radio, the Internet etc that’s meant to persuade people to do something like buy a product, attend an event, etc	Are TV channels allowed to run advertisements* for gambling websites in your country?*
advertising agency	n. company specialising in producing and placing advertisements for clients	Before becoming a film director, Peter worked for an advertising agency.
AIDA	*abbr.* Attention, Interest, Desire, Action – the objective of all advertisements	The AIDA* model lists the four stages consumers go through when being persuaded to buy something.*
benefit	n. advantage of a product or service, usually derived from its features	A good advertisement makes buyers think about a product’s benefits* more than the features that create these benefits.*
billboard^US	n. a large signboard, usually outdoors, on which a poster-style ad is displayed; hoarding^UK	I wonder what it costs to advertise on one of those billboards* you drive past on the way to the airport.*
circulation	n. average number of copies of a magazine or newspaper sold in a particular period	Our newspaper’s circulation* has dropped every year since people began going online for news.*
classified ads	n. small advertisements carried by magazines, newspapers, websites etc categorised by subject – also classifieds n.	We list our job offers in the classified ads* in Craigslist and the local newspaper.*
click	n. (in advertising) the act of pressing a mouse or touch screen on a display ad to visit the advertiser’s website	Any online ad that gets enough clicks* to generate a click-through rate of above 0.4% is doing great.*
commercial	n. a paid advertisement on radio or TV	After every song on the radio we get two or three commercials. It’s too much advertising for me.
coupon	n. part of a printed advertisement used for ordering goods or getting a discount, sample etc	Marian saves a lot by cutting out those discount coupons* you see in supermarket catalogues and magazines.*
double-page spread	n. advertisement printed across two pages in a magazine or newspaper	Mercedes Benz has commissioned our agency to do a series of double-page spreads* for their latest models.*
eye-catcher	n. something that especially attracts one’s attention – eye-catching *adj.*	For an online ad to generate a lot of clicks it has to be an eye-catcher* that really grabs people’s attention.*
feature	n. special characteristic of a product, usually leading to certain benefits	The drink’s main feature* is its low sugar content, and its benefit is that it makes you look slimmer and sexier.*
poster	n. large printed sheet of paper, often illustrated, used to advertise a product, event etc	Politicians must spend a fortune on those posters* they put up everywhere before an election.*
PPC	abbr. pay per click; advertising model in which advertisers pay a publisher each time one of their ads is clicked on	When we advertise online, we always choose the PPC* option.*
prime time	n. hours on radio and TV with the largest audience, esp. the evening hours	How much is a 30-second radio slot in prime time?
promote	v. to (try to) increase sales of a product by publicising and advertising it	Lil Nas was smart enough to promote* his music online for free and his song was a hit after his home-made video went viral.*
slot	n. specific time in a broadcasting schedule when a commercial may be shown	The most expensive ads on TV are those 30-second slots* in the Super Bowl that cost over $4,000,000 each.*
target	n. objective; what one is aiming at – target audience n.	If your target* is the teen market, make sure your ad includes language and designs they’ll identify with.*

Banking Vocabulary (Bankacılık iş terimleri)

word	meaning	example sentence
balance	n. the difference between credits and debits in an account	If you put money in your bank account, does the balance* go up or down?*
bank charges	n. money paid to a bank for the bank’s services etc	If I withdraw money from an ATM machine, I have to pay $2.50 in bank charges.
branch	n. local office or bureau of a bank that customers can visit	Is there a branch* of the National Bank near here?*
checkbook	n. book containing detachable checks; chequebook^UK	If I had my checkbook, I’d pay by writing you a check.
check	n. written order to a bank to pay the stated sum from one’s account; cheque^UK	They promised to send me a check, but I didn’t get it.
credit	n. money in a bank a/c; sum added to a bank a/c; money lent by a bank – also v.	The bank gives her just enough credit* to pay her bills.*
credit card	n. (plastic) card from a bank authorising the purchasing of goods on credit	When Kim realized she’d left her credit card* in the ATM machine, she ran back to get it.*
current account	n. bank a/c from which money may be drawn at any time; checking account^US	*Current accounts* are good for day-to-day purchases, but you don’t get much interest.
debit	n. a sum deducted from a bank account, as for a cheque – also v.	What was this debit* in last month’s expense account for?*
deposit account	n. bank a/c on which interest is paid; savings account^US	What interest rate are you getting for your deposit account?
fill in	v. to add written information to a document to make it complete; to fill out^US	Please fill in* this application form before seeing the loans officer.*
interest	n. money paid for the use of money lent – interest rate n.	Why aren’t banks paying as much interest* as they used to?*
loan	n. money lent by a bank etc and that must be repaid with interest – also v.	You’ll have to get a housing loan* before buying a property.*
online banking	n. the management of a bank account over the internet – also e-banking	Grandma does her own online banking, from paying bills to checking her balance.
overdraft	n. deficit in a bank account caused by withdrawing more money than is paid in	If there isn’t enough in my account for a purchase, I get an automatic overdraft.
pay in	v. [paid, paid] to deposit or put money in to a bank account	My salary gets paid in* every month, and then I withdraw it as needed.*
payee	n. person to whom money is paid	When writing a check, make sure you spell the name of the payee* correctly.*
paying-in slip	n. small document recording money that you pay in to a bank account	Do you keep all your paying-in slips?
standing order	n. an instruction to a bank to make regular payments	Ask your bank if they’ll pay the rent by standing order* for you.*
statement	n. a record of transactions in a bank account	I do all my banking online now, so I don’t get statements* in the mail.*
withdraw	v. [-drew, -drawn] to take money out of a bank account – *withdrawal* n.	Before ATM machines, we took our passbooks to a bank to withdraw* money.*

Organisation Vocabulary (Organizasyon iş terimleri)

word	meaning	example sentence
accounts department	n. department responsible for administering a company’s financial affairs – also accounting department	For all billing enquiries, please contact our accounts department.
A.G.M.	*abbr.* Annual General Meeting of a company’s shareholders	The A.G.M.* is where shareholders get an annual report on their company’s performance and strategy.*
board of directors	n. group of people chosen to establish policy for and control a company	Do you know anyone on Samsung’s board of directors?
chairman	n. person who heads a board of directors; head of a company – also chairperson; chair of the board (COB)	A chairman* makes sure the board of directors is running the company properly.*
director	n. member of a board of directors	How many new directors* are being elected at this year’s A.G.M.?*
executive officer	n. person managing the affairs of a corporation, incl. chief executive officer (CEO), chief financial officer (CFO), etc	Sony’s replacing several executive officers, including their CEO.
headquarters	n. a company’s principal or main office or centre of control	Facebook built its new headquarters* near San Francisco in California.*
manager	n. person responsible for day-to-day running of a business or company department; executive officer^US	My sister’s now the manager* of an online media company.*
managing director	n. senior director under the chairman responsible for day-to-day management	Being the managing director* can be a really stressful job.*
marketing department	n. department that manages branding, promotion, advertising, packaging, pricing etc of products	How many staff are working in our marketing department?
organisation chart	n. a table or plan showing a company’s structure graphically	Shouldn’t the Chairman of the Board be at the top of the organisation chart?
personnel department	n. department responsible for recruitment and welfare of staff or employees	If you have a job interview, go to the personnel department* on the third floor.*
president	n. the highest executive officer of a company; head of a company	The company’s president* has the biggest office, of course.*
production department	n. department responsible for the manufacture, creation or crafting of products	All our factories are designed and run by the production department.
purchasing department	n. department responsible for finding and buying everything a company needs	The production department asked the purchasing department* to buy some new equipment.*
R & D department	n. department responsible for inventing new products or improving existing products	Steve Jobs made sure his R & D department* created the most innovative and exciting new products.*
reception	n. the place where visitors and clients report on arrival at a company	Who’s that guy sitting in reception* waiting for?*
sales department	n. department responsible for finding customers and making sales	Has the sales department’s* new strategy improved our sales figures yet?*
shareholder	n. person who owns shares or holds stock in a company or corporation	Did many shareholders* come to the A.G.M. this year?*
vice president	n. any of several executive officers, each responsible for a separate division – also VP (abbr)	Our vice president* of marketing used to be a Sony Music VP, you know.*

Contract Vocabulary (Sözleşme iş terimleri)

word	meaning	example sentence
agreement	n. an arrangement made between people, companies, countries etc; contract	All countries, except the USA, have signed a new agreement* on climate change.*
appendix	n. extra material or additional content at the end of a book, contract, report etc	The tables and graphs in Appendix* A are based on the latest data.*
arbitration	n. settlement of a dispute by a person chosen by both parties – to arbitrate v.	By taking the company to arbitration, the workers got the wages they were owed.
article	n. a particular statement or stipulation in a contract etc; clause	For details of payment, see Article* 4.*
clause	n. a particular statement or stipulation in a contract etc; article	Where’s the clause* on extending the rental agreement?*
condition	n. anything necessary before the performance of something else	She spoke to reporters on the condition* that her name wasn’t used.*
*force majeure*	n. an unforeseeable event such as a flood, earthquake, war etc used as an excuse for not fulfilling a contract agreement	Article 7 of the contract covers termination conditions and force majeure provisions.
fulfil	v. to satisfy a condition; to complete the required task; to fulfill^US	If one party doesn’t fulfil* their obligations, the other party can demand arbitration.*
herein	*adv*: in here; in this (document etc)	Any other costs not specified herein* are the responsibility of the buyer.*
hereinafter	*adv*: in the following part (of this document etc)	The musician known as Prince is hereinafter* referred to as “the artist”.*
hereto	*adv*: to this (document etc) [eg: attached hereto]	Attached hereto* is the full text of the contract.*
heretofore	*adv*: up until now; until the present; before this	The artist heretofore* known as Prince is now known as Prince Rogers Nelson.*
in behalf of	in the interests of (person etc); for (person etc); on behalf of^UK	The money was raised in behalf of* refugees from war-torn countries.*
null and void	invalid; without legal force; not binding	Her last will was declared null and void* after being challenged in court.*
on the one hand	on one side – on the other hand: on the other side	*On the one hand* she works quickly, but on the other hand she makes mistakes.
party	n. the person or persons forming one side of an agreement	If both parties* agree, the contract can be altered.*
stipulate	v. to specify as an essential condition – stipulation n.	As stipulated* in the contract, the apartment cannot be sublet to a third party.*
terms	n. conditions or stipulations	This is one of the terms* you agreed to by signing the contact.*
warrant	v. to give formal assurance; to guarantee	Our legal firm is warranted* as reliable by many former clients.*
whereas	*conj:* it being the case that; in view of the fact that [in introduction to contracts]	Holidays are covered in Article 5, whereas* sick leave is covered in Appendix A.*

Employment Vocabulary (İşe alım iş terimleri)

word	meaning	example sentence
bonus	n. additional pay given to an employee as an incentive or reward	My bonus* this year was equal to three month’s salary.*
curriculum vitae	n. a short account of one’s education, career etc; CV^UK; resumé^US; resume^US	Should I list every job I’ve ever had in my curriculum vitae?
dismiss	v. to remove or discharge from employment; to sack [colloq.]; to fire^US	If you’re being unfairly dismissed, ask your union representative to help you.
employer	n. person or firm who employs people – employee n. person employed	This factory is the town’s biggest employer* by far.*
fire	v. [colloq.] to dismiss from a job	Jimmy was fired* for getting to work late too many times.*
interview	n. a formal meeting in which a person applying for a job, a course, a visa etc is questioned – also v.	Before going for a job interview, prepare answers to any questions you’re expecting.
make redundant	v. [made, made] to dismiss because of not being needed – redundancy^UK n.	Hundreds of workers were made redundant* when the factory closed down.*
maternity leave	n. period of absence from work (for a woman) when having a baby	How many months of paid maternity leave* does your employment contract stipulate?*
notice	n. advance warning of intention to resign or leave a job – to give or tender one’s notice v.	Maria always says she’s quitting her job, but she never gives notice.
perk	*abbr.* perquisite; an extra benefit in addition to a regular salary [eg: free medical care; a car]	It’s a boring job, but it has decent perks* like a rent-free apartment and medical insurance.*
personnel	n. the people who work for a firm	Most of the company’s personnel* work from home.*
personnel officer	n. manager responsible for recruitment, training and welfare of personnel	If you’re being bullied at work, tell the personnel officer.
promotion	n. advancement to a higher position or better-paid job – to promote v.	When did you get your last promotion?
prospects	n. opportunity for success, chance of promotion etc	When I applied, I was told the prospects* for promotion were excellent.*
recruit	v. to look for and employ personnel or new staff – recruitment n.	Most companies recruit* new staff by advertising their jobs online these days.*
resign	v. to give up a job – letter of resignation n.	If you’re not happy there, resign* and look for a better job.*
retire	v. to leave employment, esp. because of old age – retirement n.	As soon as she was entitled to the old-age pension, Kelly retired.
salary	n. a fixed, regular payment, usually monthly, made by an employer to an employee	When was the last time you raised your housekeeper’s salary?
staff	n. the people who work for a firm or a particular department; employees	If the staff* are happy, a business has a much better chance of succeeding.*
take on	v. [took, taken] to employ; to hire	I’ll let you know the next time we’re taking on* new staff.*
union	n. an organization that represents the interests of workers – labor union^US n., trade union^UK n.	Creating unions* gave workers the power to fight for higher wages and better working conditions.*

Import-Export Vocabulary (Dış ticaret iş terimleri)

word	meaning	example sentence
bill of lading	n. list of all goods being sent and shipping instructions; waybill	The list of goods on the bill of lading* is correct.*
c.&f.	*abbr.* cost & freight: includes shipping to named port but not insurance	Do they want a quote for sending the shipment c.&f.* or c.i.f.?*
c.i.f.	*abbr.* cost, insurance & freight: includes insurance and shipping to named port	They usually want c.i.f., but check to make sure.
cargo	n. goods or products that are being transported or shipped	How’s the cargo* getting from the port to our warehouse?*
certificate of origin	n. a document that shows where goods come from	Should I put the city on the certificate of origin, or just the country?
container	n. huge box to hold goods for transport – container port n. to containerise v.	Have you ever watched containers* being loaded from a dock onto a ship?*
customs	n. 1 government tax or duty on imported goods 2 officials who collect this tax	*Customs* won’t clear our shipment until we’ve paid customs* duty.*
declare	v. to make a statement of taxable goods – customs declaration form n.	If customs officials find taxable goods that you haven’t declared, you’ll have to pay a fine.
f.a.s.	*abbr.* free alongside ship [includes delivery to quayside but not loading]	If the shipment’s sent f.a.s., the buyer pays for loading onto the ship.
f.o.b.	*abbr.* free on board: includes loading onto ship	If it’s f.o.b., the loading cost is included.
freight	n. goods being transported; cargo	Let’s pay a freight* forwarder to arrange transport and prepare all the documents.*
irrevocable	*adj.* that cannot be undone; unalterable – irrevocable letter of credit n.	The granting of citizenship is irrevocable, isn’t it?
letter of credit	n. a letter from a bank authorising a person to draw money from another bank	Before shipping, we’d require either payment in advance or a letter of credit.
merchandise	n. things bought and sold; commodities; wares – also v.	We import a range of merchandise, from clothes to furniture and electrical goods.
packing list	n. a document that is sent with goods to show that they have been checked	Make sure the quantity of each item matches the quantity on the packing list.
pro forma invoice	n. an invoice or request for payment sent in advance of goods supplied	Could you send us a pro forma invoice, please?
quay	n. a solid, artificial landing place for (un)loading ships; wharf – quayside n.	The customs warehouse is in the docklands area near the old quay.
ship	v. to send or transport by land, sea or air – also n. shipment n.	The latest models are being shipped* from Osaka this week.*
shipping agent	n. a person acting for or representing a ship or ships at a port	If you use a freight forwarder, you won’t have to find a shipping agent* yourself.*
waybill	n. list of goods and shipping instructions; bill of lading – air waybill n.	If you’re sending air freight, use an air waybill* instead of a standard bill of lading.*

Marketing Vocabulary (Pazarlama iş terimleri)

word	meaning	example sentence
brand	n. a particular make of product – to brand v. – branded adj.	I’ve tried lots of other brands* of shampoo, but this one’s still my favourite.*
consumer	n. the person who buys and uses a product or service – to consume v.	Most consumers* don’t care where the products they buy come from.*
cost	v. [cost, costed, costed] to estimate the price of making a product – costing n.	Many inputs like labour and materials must be costed* before a product’s retail price is set.*
develop	v. to create a new product or improve an existing one – product development n.	To succeed over the long term, we have to keep developing* new and better products.*
digital marketing	n. marketing through digital devices such as computers and smart phones; includes TV/radio by some definitions – also e-marketing	We now spend far more on digital marketing* than on traditional marketing.*
distribution	n. the delivering of products to end-users, incl. advertising, storing etc	Has your company ever handled distribution* of luxury goods for a top international brand?*
end-user	n. the person, customer etc who is the final and actual (or “real”) user of a product	If end-users* aren’t happy with the quality or price, they won’t recommend it to their friends.*
image	n. the concept or perception the general public has of a company or product – public image n.	It only took one media story about child labour in a factory overseas to destroy the company’s positive image.
label	n. small piece of paper, cloth etc on a product giving information about it	To find out how much sugar a drink contains, check the nutrition information on the label.
launch	v. to introduce a new product, with publicity etc – product launch n.	If Kim launches* a new line of clothing, she invites heaps of celebrities to the product launch.*
market research	n. study of consumers’ needs & preferences, often for a particular product	We only launch new products if our market research* shows high consumer demand.*
online	*adj.* while connected to the Internet or other computer network – also *adv.* to shop online	Our online* sales are increasing now that more people are shopping online.*
packaging	n. the wrapping or container for a product	If a product’s packaging* is made of plastic, environmentally-aware consumers might not buy it.*
point of sale	n. the place where a product is actually sold to the public – point-of-sale *adj.*	The advertising of cigarettes isn’t allowed, even at the point of sale.
product	n. something made to be sold; merchandise [includes services] – to produce v.	When creating products* for teenagers, use cool designs that fit with today’s teen culture.*
public relations	n. creation and maintenance of a good public image – public relations officer n.	When their CEO was caught sending racist e-mails, the company faced a public relations* nightmare.*
registered	*adj.* officially recorded or listed (eg. as in “registered trademark” and its symbol ®) – to register v.	Our lawyers have advised that we must register* all new products for our own protection.*
sponsor	n. firm supporting an organisation in return for advertising space and brand recognition – also v.	The sponsor* of a Premier League football club has their brand or logo on the team’s shirt.*
S.W.O.T.	*abbr.* Strength, Weaknesses, Opportunities, Threats	Anyone who’s studied marketing knows what the letters S.W.O.T.* stand for.*
total product	n. in marketing, the whole product, inc. name, packaging, instructions, reliability, after-sales etc	This is a total product* issue and you should raise it with Marketing, not Advertising.*
trademark	n. special symbol, design, word etc used to represent a product, brand or company	Have you registered the trademark* yet?*

Meetings Vocabulary (Toplantı iş terimleri)

word	meaning	example sentence
A.G.M.	*abbr.* Annual General Meeting at which directors of a company or association present their annual report to shareholders or members	How many shareholders attended this year’s AGM?
A.O.B.	*abbr.* Any Other Business [usually the last item on a meeting’s agenda, for raising topics not listed elsewhere]	Add a heading for AOB* at the end just in case someone wants to raise something else.*
absent	*adj.* not here; not present [at a meeting, in a class, at work etc]	If someone doesn’t come to the meeting, write “absent” next to their name.
agenda	n. a written schedule or list of topics for a meeting	The first item on the agenda* is to make a brief statement of welcome.*
apologies	n. item on an agenda for announcing people who are absent; apologies for absence	The second item is apologies* from board members and office holders unable to attend.*
ballot	n. a type of vote, usually in writing and usually secret- secret ballot n.	If the workers don’t get a pay rise, they’ll hold a ballot* on whether to strike or not.*
casting vote	n. a deciding vote (usually held by the meeting’s chair) cast only when votes are otherwise equal	It was a tie, so the chair used her casting vote* to decide the matter.*
chairman	n. the person who leads or presides at a meeting – also chairperson or chair [often preferred, esp. when referring to a woman]	The chairman* ended the meeting by thanking all those who’d attended.*
conference	n. formal meeting for discussion, esp. a regular one held by an organisation	At this year’s conference, leading scientists will discuss the damaging effects of plastic waste.
conference call	n. telephone call between three or more people in different locations	We’ve arranged a conference call* for 2 o’clock, so please make sure you’re available.*
consensus	n. general agreement	There’s a growing consensus* among shareholders that the CEO’s ten million-dollar performance bonus wasn’t justified.*
decision	n. a conclusion or resolution to do something – to decide v.	All decisions* made at the meeting must be communicated to our members immediately.*
item	n. a separate point for discussion [as listed on an agenda]	The next item* on the agenda is a proposed wage rise for all full-time employees.*
matters arising	n. item on an agenda for discussion of what has happened as a result of the last meeting	The first item is matters arising, beginning with the wage rise proposed at last month’s meeting.
minutes	n. a written record of everything said at a meeting	You can read the minutes* of last month’s meeting if you want to know what everyone said.*
proxy vote	n. a vote cast by one person for, or in place of, another person who isn’t present	How many proxy votes* were cast on behalf of absent committee members?*
show of hands	n. raised hands to express an opinion in a vote	Voting will be conducted by a simple show of hands.
unanimous	*adj.* in complete agreement; united in opinion	After another year of losses, there was a unanimous* vote of no confidence in the CEO.*
videoconference	n. conference of people in different locations using video links and videoconferencing software to see and hear one another	Before the videoconference* begins, make sure your webcam is turned on and your video link is up and running.*
vote	v. to express an opinion in a group by voice, hand, in writing etc – also n. – to cast a vote v.	Guess how many executives voted* in favour of a pay rise for their workers.*
absent	not present	The vice president is absent due to unforeseen circumstances.

accomplish	succeed in doing	We have a lot to accomplish today, so let’s begin.

address	deal with; speak on	I hope we do not have to address this matter again in the future.

ourn	close a meeting	If there are no further comments, we will adjourn the meeting here.

agenda	list of objectives to cover in a meeting	Please forward the agenda to anyone who is speaking at the meeting.

AGM	Annual (yearly) General Meeting	We always vote for a new chairperson at the AGM.

allocate	assign roles/tasks to certain people	I forgot to allocate someone to bring refreshments.

AOB	Any Other Business (unspecified item on agenda)	The last item on the agenda is AOB.

apologies	item on agenda announcing people who are absent; apologies for absence	Everyone is present today, so we can skip the apologies.

ballot	a type of vote, usually in writing and usually secret	Please fold your ballot in half before you place it in the box.

board of directors	group of elected members of an organization/company who meet to make decisions	The board of directors meets once a month to discuss the budget.

boardroom	a large meeting room, often has one long table and many chairs	The boardroom is reserved for a managers’ meeting, so we’ll have to meet in the lounge.

brainstorm	thinking to gather ideas	Let’s take a few minutes and brainstorm some ways that we can cut costs.

casting vote	deciding vote (usually by the chairman) when the votes are otherwise equal	The role of treasurer was decided based on the chairman’s casting vote.

chairperson/ chair	the person who leads or presides at a meeting	As chair, it is my pleasure to introduce to you, Mr. Allan Davis.

clarification/ verification	explanation/proof that something is true/understood	Before we address this matter, I’ll need some clarification as to who was involved.

closing remarks	last thoughts spoken in a meeting (i.e. reminders, thank yous)	I just have a few closing remarks and then you will all be free to go.

collaborate	work together as a pair/group	The board fell apart because the members had difficulty collaborating.

commence	begin	We will commence as soon as the last person signs the attendance sheet.

comment	express one’s opinions or thoughts	If you have a comment, please raise your hand rather than speak out.

conference	formal meeting for discussion, esp. a regular one held by an organisation	Before the conference there will be a private meeting for board members only.

conference call	telephone meeting between three or more people in different locations	Please make sure I have no interruptions while I’m on the conference call.

confidential	private; not to be shared	Any financial information shared during this meeting should be kept confidential.

consensus	general agreement	If we cannot come to a consensus by the end of the meeting we will put it to a vote.

deadline	due date for completion	The deadline for buying tickets to the conference is May 25th.

designate	assign	If no one volunteers to take the minutes I will be forced to designate someone.

formality	a procedure (often unnecessary) that has to be followed due to a rule	Everyone knows who is going to be the next vice president, so this vote is really just a formality.

grievance	complaint	The first item on the agenda relates to a grievance reported by the interns.

guest speaker	person who joins the group in order to share information or deliver a speech	I am delighted to welcome our guest speaker Holly, who is going to be offering some sales pitch tips.

implement	make something happen; follow through	It’s not a question of whether or not we’re going to use this idea, it’s whether or not we know how to implement it.

mandatory	required	It is mandatory that all supervisors attend Friday’s meeting.

minutes	a written record of everything said at a meeting	Before we begin with today’s meeting, let’s quickly review the minutes from last month.

motion	a suggestion put to a vote	The motion to extend store hours has been passed.

objectives	goals to accomplish	I’m pleased that we were able to cover all of the objectives today within the designated time.

opening remarks	chairperson or leader’s first words at a meeting (i.e. welcome, introductions)	As I mentioned in my opening remarks, we have to clear this room before the end of the hour.

overhead projector	machine with a special light that projects a document onto a screen or wall so that all can see	I’m going to put a pie chart on the overhead projector so that everyone can visualize how our profits have declined.

participant	person who attends and joins in on an event	Can I have a show of hands of all of those who were participants in last year’s conference?

proxy vote	a vote cast by one person for or in place of another	There must have been one proxy vote because I count twelve ballots but only eleven attendees.

punctual	on time (not late)	Firstly, I want to thank you all for being punctual despite this early meeting.

recommend	suggest	I recommend that you sit closer to the front if you have trouble hearing.

show of hands	raised hands to express an opinion in a vote	From the show of hands it appears that everyone is in favour of taking a short break.

strategy	plan to make something work	We need to come up with a strategy that will allow us to have meetings less frequently.

unanimous	in complete agreement; united in opinion	The vote was unanimous to cut work hours on Fridays.

vote	to express (the expression of) an opinion in a group by voice or hand etc	We need to vote for a new vice chairperson now that Jerry is retiring.

wrap up	finish	Let’s wrap up here so that we can get back to our desks.

Negotiation Vocabulary (Uzlaşma iş terimleri)

word	meaning	example sentence
alternatives	other options	We can’t offer you the raise you requested, but let’s discuss some other alternatives.

amplify	expand; give more information	Could you amplify on your proposal please.

arbitration	conflict that is addressed by using a neutral third party	We’re better to settle this between us, because a formal arbitration will cost both of us money.

bargain	try to change a person’s mind by using various tactics	We bargained on the last issue for over an hour before we agreed to take a break.

bottom-line	the lowest one is willing to go	I’ll accept a raise of one dollar per hour, but that’s my bottom-line.

collective	together	This is a collective concern, and it isn’t fair to discuss it without Marie present.

compensate	make up for a loss	If you are willing to work ten extra hours a week we will compensate you by paying you overtime.

comply	agree	I’d be willing to comply if you can offer me my own private office.

compromise	changing one’s mind/terms slightly in order to find a resolution	We are willing to compromise on this issue because it means so much to you.

concession	a thing that is granted or accepted	I think we can offer all of these concessions, but not all at once.

conflict resolution	general term for negotiations	It is impossible to engage in conflict resolution when one of the parties refuses to listen.

confront	present an issue to someone directly	I confronted my boss about being undervalued, and we’re going to talk about things on Monday.

consensus	agreement by all	It would be great if we could come to a consensus by 5:00 P.M.

cooperation	the working together	I have appreciated your cooperation throughout these negotiations.

counter proposal	the offer/request which is presented second in response to the first proposal	In their counter proposal they suggested that we keep their company name rather than creating a new one.

counterattack	present other side of an issue	Before we could start our counterattack they suggested we sign a contract.

counterpart	person on the other side of the negotiations	I tried to close the discussions at noon, but my counterpart would not stop talking.

cordially	politely	In the past I have had little respect for that client, but today she spoke cordially and listened to my point of view.

demands	needs/expectations that one side believes it deserves	They had some last minute demands that were entirely unrealistic.

deadlock	point where neither party will give in	When the discussions came to a deadlock we wrote up a letter of intent to continue the negotiations next week.

dispute	argument/conflict	I was hoping to avoid discussing last year’s dispute, but Monica is still holding a grudge.

dominate	have the most control/stronger presence	Max has such a loud voice, he tends to dominate the conversations.

entitled	be deserving of	My contract says that I am entitled to full benefits after six months of employment.

flexible	open/willing to change	We have always been flexible in terms of your working hours.

haggling	arguing back and forth (often about prices)	We’ve been haggling over this issue for too long now.

hostility	long-term anger towards another	I want you to know that we don’t have any hostility towards your company despite last year’s mixup.

high-ball	make a request that is much higher than you expect to receive	I’m planning to high-ball my expectations when I open the discussion.

impulse	quick decision without thought or time	I acted on impulse when I signed that six-month contract.

indecisive	has difficulty choosing/making a decision	They were so indecisive we finally asked them to take a break and come back next week.

leverage	(bargaining power) something that gives one party a greater chance at succeeding over another	We have a little bit of leverage because we are the only stationary company in town.

log-rolling	trading one favour for another	After a bit of log-rolling we came to an agreement that pleased both of us.

low-ball	offer something much lower than you think the opponent will ask for	I was expecting my boss to low-ball in the initial offer, but he proposed a fair salary increase.

mislead	convince by altering or not telling the whole truth about something	They misled us into thinking that everything could be resolved today.

mutual	agreed by both or all	The decision to call off the merger was mutual.

objective	goal for the outcome	My prime objective is to have my family members added to my benefits plan.

point of view	person’s ideas/ thoughts	From my point of view it makes more sense to wait another six months.

pressure	work hard to convince another of an idea	He pressured me to accept the terms by using intimidation tactics.

proposal	argument to present	While I listened to their proposal I noted each of their objectives.

receptive	open to/interested in an idea	His positive body language demonstrated that he was receptive to our suggestions.

resentment	anger held onto from a previous conflict	Mary’s resentment stems from our not choosing her to head the project.

resistance	a display of opposition	We didn’t expect so much resistance on the final issue.

resolve	end conflict, come to an agreement	Before you can resolve your differences you’ll both need to calm down.

tactics	strategies used to get one’s goals met	There are certain tactics that all skillful negotiators employ.

tension	feeling of stress/anxiety caused by heavy conflict	There was a lot of tension in the room when George threatened to quit.

trade-off	terms that are offered in return for something else	Lower payments over a longer period of time sounded like a fair trade-off until we asked about interest charges.

ultimatum	a final term that has serious consequences if not met	His ultimatum was that if I didn’t agree to give him the raise he asked for, he’d quit today without two week’s notice.

unrealistic	very unlikely to happen	It’s unrealistic to think that we will have all of our demands met.

victory	a win	We considered it a victory because they agreed to four of our five terms.

yield	to give in to another’s requests	The client will only yield to our conditions, if we agree to work over the holiday weekend.

Tavsiye yazı:

Hafıza teknikleri: Hafızanızı geliştirmeniz için 29 Altın Yöntem [Bilim destekli]

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