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İngilizce iş terimleri
Sales Vocabulary (Satış iş terimleri)
word | meaning | example sentence |
after-sales service | n. service that continues after a product has been sold [eg: repairs etc] | Online support is an important part of after-sales service for buyers of software. |
buyer | n. 1 any person who buys anything 2 a person employed by a firm to buy | Does your bank offer special loans for first-time home buyers? |
client | n. a person who buys services from a lawyer, architect or other professionals | How much do lawyers in the UK charge their clients for basic legal advice? |
close | v. to finalize a deal or sale; to make a sale | We can close the deal as soon as the customer accepts our usual terms and conditions. |
cold call | v. to telephone a prospect without previous contact – also n. | Would you work for a company that tries to boost sales by cold-calling people at random? |
customer | n. a person who buys goods or services from a shop or business | A retail business like ours depends on building relationships with regular customers. |
deal | n. a business transaction – also v. dealer n. | Do you think $1,500 a month for an apartment like this is a good deal? |
discount | n. a reduction in the price; a deduction [usually expressed as a percentage (%)] | We’ll give you a ten per-cent discount if you place the order today. |
follow up | v. to continue to follow persistently; to maintain contact [eg: after a lead] | Make sure you follow up any leads by contacting them again the next day. |
guarantee | n. a promise that a product will be repaired or replaced etc if faulty – also v. | All our mobile phone sales are covered by a 12-month money-back guarantee. |
in bulk | in large quantity, usually at a lower price | You get a much better deal if you purchase products in bulk, of course. |
lead | n. useful indication of a possible customer to be followed up | How did you go with those leads I sent yesterday? Any sales? |
objection | n. a reason given by a prospect for not buying – to object v. see overcome | The sales objections we have to overcome the most are about price and the fear of replacing a trusted brand. |
overcome | v. [-came, -come] to overcome an objection to show an objection is invalid; to beat an objection | To overcome an objection, tell your prospect about your product’s unique selling proposition. |
product | n. something made and usually for sale – to produce v. see service | A good sales rep makes a product seem so exciting that the buyer feels they must have it. |
prospect | n. a possible or probable customer; prospective customer | Make sure your prospect is someone with the power to make purchasing decisions, or you’ll be wasting your time. |
representative | n. sales representative person who represents & sells for a firm; salesperson – also sales rep [informal abbr.] | How many sales representatives are we currently employing on our sales team? |
retail | v. to sell in small quantities (as in a shop to the public) – also n. see wholesale | They started off retailing books in a store, but now they retail a huge range of products worldwide on e-commerce websites. |
service | n. work done usually in return for payment – to serve v. see product | The main difference between selling a product and a service is that buyers can see, touch and feel a product, but they have to imagine a service. |
USP | n. Unique Selling Proposition, a feature that makes a product or service stand out from its competitors, such as lowest price, highest quality, best design etc – also Unique Selling Point | When selling, be sure to emphasize your product or service’s USP. |
wholesale | v. to sell in bulk (as to a shop for resale to the public) – also n. see retail | If you’re wholesaling a product, the price you charge should be around half the recommended retail price that retailers will charge. |
Advertising Vocabulary (Reklam iş terimleri)
word | meaning | example sentence |
ad | abbr. advertisement – also advert abbr. | Those ads for hamburgers always make me feel hungry. |
advertisement | n. item of publicity on TV, radio, the Internet etc that’s meant to persuade people to do something like buy a product, attend an event, etc | Are TV channels allowed to run advertisements for gambling websites in your country? |
advertising agency | n. company specialising in producing and placing advertisements for clients | Before becoming a film director, Peter worked for an advertising agency. |
AIDA | abbr. Attention, Interest, Desire, Action – the objective of all advertisements | The AIDA model lists the four stages consumers go through when being persuaded to buy something. |
benefit | n. advantage of a product or service, usually derived from its features | A good advertisement makes buyers think about a product’s benefits more than the features that create these benefits. |
billboardUS | n. a large signboard, usually outdoors, on which a poster-style ad is displayed; hoardingUK | I wonder what it costs to advertise on one of those billboards you drive past on the way to the airport. |
circulation | n. average number of copies of a magazine or newspaper sold in a particular period | Our newspaper’s circulation has dropped every year since people began going online for news. |
classified ads | n. small advertisements carried by magazines, newspapers, websites etc categorised by subject – also classifieds n. | We list our job offers in the classified ads in Craigslist and the local newspaper. |
click | n. (in advertising) the act of pressing a mouse or touch screen on a display ad to visit the advertiser’s website | Any online ad that gets enough clicks to generate a click-through rate of above 0.4% is doing great. |
commercial | n. a paid advertisement on radio or TV | After every song on the radio we get two or three commercials. It’s too much advertising for me. |
coupon | n. part of a printed advertisement used for ordering goods or getting a discount, sample etc | Marian saves a lot by cutting out those discount coupons you see in supermarket catalogues and magazines. |
double-page spread | n. advertisement printed across two pages in a magazine or newspaper | Mercedes Benz has commissioned our agency to do a series of double-page spreads for their latest models. |
eye-catcher | n. something that especially attracts one’s attention – eye-catching adj. | For an online ad to generate a lot of clicks it has to be an eye-catcher that really grabs people’s attention. |
feature | n. special characteristic of a product, usually leading to certain benefits | The drink’s main feature is its low sugar content, and its benefit is that it makes you look slimmer and sexier. |
poster | n. large printed sheet of paper, often illustrated, used to advertise a product, event etc | Politicians must spend a fortune on those posters they put up everywhere before an election. |
PPC | abbr. pay per click; advertising model in which advertisers pay a publisher each time one of their ads is clicked on | When we advertise online, we always choose the PPC option. |
prime time | n. hours on radio and TV with the largest audience, esp. the evening hours | How much is a 30-second radio slot in prime time? |
promote | v. to (try to) increase sales of a product by publicising and advertising it | Lil Nas was smart enough to promote his music online for free and his song was a hit after his home-made video went viral. |
slot | n. specific time in a broadcasting schedule when a commercial may be shown | The most expensive ads on TV are those 30-second slots in the Super Bowl that cost over $4,000,000 each. |
target | n. objective; what one is aiming at – target audience n. | If your target is the teen market, make sure your ad includes language and designs they’ll identify with. |
Banking Vocabulary (Bankacılık iş terimleri)
word | meaning | example sentence |
balance | n. the difference between credits and debits in an account | If you put money in your bank account, does the balance go up or down? |
bank charges | n. money paid to a bank for the bank’s services etc | If I withdraw money from an ATM machine, I have to pay $2.50 in bank charges. |
branch | n. local office or bureau of a bank that customers can visit | Is there a branch of the National Bank near here? |
checkbook | n. book containing detachable checks; chequebookUK | If I had my checkbook, I’d pay by writing you a check. |
check | n. written order to a bank to pay the stated sum from one’s account; chequeUK | They promised to send me a check, but I didn’t get it. |
credit | n. money in a bank a/c; sum added to a bank a/c; money lent by a bank – also v. | The bank gives her just enough credit to pay her bills. |
credit card | n. (plastic) card from a bank authorising the purchasing of goods on credit | When Kim realized she’d left her credit card in the ATM machine, she ran back to get it. |
current account | n. bank a/c from which money may be drawn at any time; checking accountUS | Current accounts are good for day-to-day purchases, but you don’t get much interest. |
debit | n. a sum deducted from a bank account, as for a cheque – also v. | What was this debit in last month’s expense account for? |
deposit account | n. bank a/c on which interest is paid; savings accountUS | What interest rate are you getting for your deposit account? |
fill in | v. to add written information to a document to make it complete; to fill outUS | Please fill in this application form before seeing the loans officer. |
interest | n. money paid for the use of money lent – interest rate n. | Why aren’t banks paying as much interest as they used to? |
loan | n. money lent by a bank etc and that must be repaid with interest – also v. | You’ll have to get a housing loan before buying a property. |
online banking | n. the management of a bank account over the internet – also e-banking | Grandma does her own online banking, from paying bills to checking her balance. |
overdraft | n. deficit in a bank account caused by withdrawing more money than is paid in | If there isn’t enough in my account for a purchase, I get an automatic overdraft. |
pay in | v. [paid, paid] to deposit or put money in to a bank account | My salary gets paid in every month, and then I withdraw it as needed. |
payee | n. person to whom money is paid | When writing a check, make sure you spell the name of the payee correctly. |
paying-in slip | n. small document recording money that you pay in to a bank account | Do you keep all your paying-in slips? |
standing order | n. an instruction to a bank to make regular payments | Ask your bank if they’ll pay the rent by standing order for you. |
statement | n. a record of transactions in a bank account | I do all my banking online now, so I don’t get statements in the mail. |
withdraw | v. [-drew, -drawn] to take money out of a bank account – withdrawal n. | Before ATM machines, we took our passbooks to a bank to withdraw money. |
Organisation Vocabulary (Organizasyon iş terimleri)
word | meaning | example sentence |
accounts department | n. department responsible for administering a company’s financial affairs – also accounting department | For all billing enquiries, please contact our accounts department. |
A.G.M. | abbr. Annual General Meeting of a company’s shareholders | The A.G.M. is where shareholders get an annual report on their company’s performance and strategy. |
board of directors | n. group of people chosen to establish policy for and control a company | Do you know anyone on Samsung’s board of directors? |
chairman | n. person who heads a board of directors; head of a company – also chairperson; chair of the board (COB) | A chairman makes sure the board of directors is running the company properly. |
director | n. member of a board of directors | How many new directors are being elected at this year’s A.G.M.? |
executive officer | n. person managing the affairs of a corporation, incl. chief executive officer (CEO), chief financial officer (CFO), etc | Sony’s replacing several executive officers, including their CEO. |
headquarters | n. a company’s principal or main office or centre of control | Facebook built its new headquarters near San Francisco in California. |
manager | n. person responsible for day-to-day running of a business or company department; executive officerUS | My sister’s now the manager of an online media company. |
managing director | n. senior director under the chairman responsible for day-to-day management | Being the managing director can be a really stressful job. |
marketing department | n. department that manages branding, promotion, advertising, packaging, pricing etc of products | How many staff are working in our marketing department? |
organisation chart | n. a table or plan showing a company’s structure graphically | Shouldn’t the Chairman of the Board be at the top of the organisation chart? |
personnel department | n. department responsible for recruitment and welfare of staff or employees | If you have a job interview, go to the personnel department on the third floor. |
president | n. the highest executive officer of a company; head of a company | The company’s president has the biggest office, of course. |
production department | n. department responsible for the manufacture, creation or crafting of products | All our factories are designed and run by the production department. |
purchasing department | n. department responsible for finding and buying everything a company needs | The production department asked the purchasing department to buy some new equipment. |
R & D department | n. department responsible for inventing new products or improving existing products | Steve Jobs made sure his R & D department created the most innovative and exciting new products. |
reception | n. the place where visitors and clients report on arrival at a company | Who’s that guy sitting in reception waiting for? |
sales department | n. department responsible for finding customers and making sales | Has the sales department’s new strategy improved our sales figures yet? |
shareholder | n. person who owns shares or holds stock in a company or corporation | Did many shareholders come to the A.G.M. this year? |
vice president | n. any of several executive officers, each responsible for a separate division – also VP (abbr) | Our vice president of marketing used to be a Sony Music VP, you know. |
Contract Vocabulary (Sözleşme iş terimleri)
word | meaning | example sentence |
agreement | n. an arrangement made between people, companies, countries etc; contract | All countries, except the USA, have signed a new agreement on climate change. |
appendix | n. extra material or additional content at the end of a book, contract, report etc | The tables and graphs in Appendix A are based on the latest data. |
arbitration | n. settlement of a dispute by a person chosen by both parties – to arbitrate v. | By taking the company to arbitration, the workers got the wages they were owed. |
article | n. a particular statement or stipulation in a contract etc; clause | For details of payment, see Article 4. |
clause | n. a particular statement or stipulation in a contract etc; article | Where’s the clause on extending the rental agreement? |
condition | n. anything necessary before the performance of something else | She spoke to reporters on the condition that her name wasn’t used. |
force majeure | n. an unforeseeable event such as a flood, earthquake, war etc used as an excuse for not fulfilling a contract agreement | Article 7 of the contract covers termination conditions and force majeure provisions. |
fulfil | v. to satisfy a condition; to complete the required task; to fulfillUS | If one party doesn’t fulfil their obligations, the other party can demand arbitration. |
herein | adv: in here; in this (document etc) | Any other costs not specified herein are the responsibility of the buyer. |
hereinafter | adv: in the following part (of this document etc) | The musician known as Prince is hereinafter referred to as “the artist”. |
hereto | adv: to this (document etc) [eg: attached hereto] | Attached hereto is the full text of the contract. |
heretofore | adv: up until now; until the present; before this | The artist heretofore known as Prince is now known as Prince Rogers Nelson. |
in behalf of | in the interests of (person etc); for (person etc); on behalf ofUK | The money was raised in behalf of refugees from war-torn countries. |
null and void | invalid; without legal force; not binding | Her last will was declared null and void after being challenged in court. |
on the one hand | on one side – on the other hand: on the other side | On the one hand she works quickly, but on the other hand she makes mistakes. |
party | n. the person or persons forming one side of an agreement | If both parties agree, the contract can be altered. |
stipulate | v. to specify as an essential condition – stipulation n. | As stipulated in the contract, the apartment cannot be sublet to a third party. |
terms | n. conditions or stipulations | This is one of the terms you agreed to by signing the contact. |
warrant | v. to give formal assurance; to guarantee | Our legal firm is warranted as reliable by many former clients. |
whereas | conj: it being the case that; in view of the fact that [in introduction to contracts] | Holidays are covered in Article 5, whereas sick leave is covered in Appendix A. |
Employment Vocabulary (İşe alım iş terimleri)
word | meaning | example sentence |
bonus | n. additional pay given to an employee as an incentive or reward | My bonus this year was equal to three month’s salary. |
curriculum vitae | n. a short account of one’s education, career etc; CVUK; resuméUS; resumeUS | Should I list every job I’ve ever had in my curriculum vitae? |
dismiss | v. to remove or discharge from employment; to sack [colloq.]; to fireUS | If you’re being unfairly dismissed, ask your union representative to help you. |
employer | n. person or firm who employs people – employee n. person employed | This factory is the town’s biggest employer by far. |
fire | v. [colloq.] to dismiss from a job | Jimmy was fired for getting to work late too many times. |
interview | n. a formal meeting in which a person applying for a job, a course, a visa etc is questioned – also v. | Before going for a job interview, prepare answers to any questions you’re expecting. |
make redundant | v. [made, made] to dismiss because of not being needed – redundancyUK n. | Hundreds of workers were made redundant when the factory closed down. |
maternity leave | n. period of absence from work (for a woman) when having a baby | How many months of paid maternity leave does your employment contract stipulate? |
notice | n. advance warning of intention to resign or leave a job – to give or tender one’s notice v. | Maria always says she’s quitting her job, but she never gives notice. |
perk | abbr. perquisite; an extra benefit in addition to a regular salary [eg: free medical care; a car] | It’s a boring job, but it has decent perks like a rent-free apartment and medical insurance. |
personnel | n. the people who work for a firm | Most of the company’s personnel work from home. |
personnel officer | n. manager responsible for recruitment, training and welfare of personnel | If you’re being bullied at work, tell the personnel officer. |
promotion | n. advancement to a higher position or better-paid job – to promote v. | When did you get your last promotion? |
prospects | n. opportunity for success, chance of promotion etc | When I applied, I was told the prospects for promotion were excellent. |
recruit | v. to look for and employ personnel or new staff – recruitment n. | Most companies recruit new staff by advertising their jobs online these days. |
resign | v. to give up a job – letter of resignation n. | If you’re not happy there, resign and look for a better job. |
retire | v. to leave employment, esp. because of old age – retirement n. | As soon as she was entitled to the old-age pension, Kelly retired. |
salary | n. a fixed, regular payment, usually monthly, made by an employer to an employee | When was the last time you raised your housekeeper’s salary? |
staff | n. the people who work for a firm or a particular department; employees | If the staff are happy, a business has a much better chance of succeeding. |
take on | v. [took, taken] to employ; to hire | I’ll let you know the next time we’re taking on new staff. |
union | n. an organization that represents the interests of workers – labor unionUS n., trade unionUK n. | Creating unions gave workers the power to fight for higher wages and better working conditions. |
Import-Export Vocabulary (Dış ticaret iş terimleri)
word | meaning | example sentence |
bill of lading | n. list of all goods being sent and shipping instructions; waybill | The list of goods on the bill of lading is correct. |
c.&f. | abbr. cost & freight: includes shipping to named port but not insurance | Do they want a quote for sending the shipment c.&f. or c.i.f.? |
c.i.f. | abbr. cost, insurance & freight: includes insurance and shipping to named port | They usually want c.i.f., but check to make sure. |
cargo | n. goods or products that are being transported or shipped | How’s the cargo getting from the port to our warehouse? |
certificate of origin | n. a document that shows where goods come from | Should I put the city on the certificate of origin, or just the country? |
container | n. huge box to hold goods for transport – container port n. to containerise v. | Have you ever watched containers being loaded from a dock onto a ship? |
customs | n. 1 government tax or duty on imported goods 2 officials who collect this tax | Customs won’t clear our shipment until we’ve paid customs duty. |
declare | v. to make a statement of taxable goods – customs declaration form n. | If customs officials find taxable goods that you haven’t declared, you’ll have to pay a fine. |
f.a.s. | abbr. free alongside ship [includes delivery to quayside but not loading] | If the shipment’s sent f.a.s., the buyer pays for loading onto the ship. |
f.o.b. | abbr. free on board: includes loading onto ship | If it’s f.o.b., the loading cost is included. |
freight | n. goods being transported; cargo | Let’s pay a freight forwarder to arrange transport and prepare all the documents. |
irrevocable | adj. that cannot be undone; unalterable – irrevocable letter of credit n. | The granting of citizenship is irrevocable, isn’t it? |
letter of credit | n. a letter from a bank authorising a person to draw money from another bank | Before shipping, we’d require either payment in advance or a letter of credit. |
merchandise | n. things bought and sold; commodities; wares – also v. | We import a range of merchandise, from clothes to furniture and electrical goods. |
packing list | n. a document that is sent with goods to show that they have been checked | Make sure the quantity of each item matches the quantity on the packing list. |
pro forma invoice | n. an invoice or request for payment sent in advance of goods supplied | Could you send us a pro forma invoice, please? |
quay | n. a solid, artificial landing place for (un)loading ships; wharf – quayside n. | The customs warehouse is in the docklands area near the old quay. |
ship | v. to send or transport by land, sea or air – also n. shipment n. | The latest models are being shipped from Osaka this week. |
shipping agent | n. a person acting for or representing a ship or ships at a port | If you use a freight forwarder, you won’t have to find a shipping agent yourself. |
waybill | n. list of goods and shipping instructions; bill of lading – air waybill n. | If you’re sending air freight, use an air waybill instead of a standard bill of lading. |
Marketing Vocabulary (Pazarlama iş terimleri)
word | meaning | example sentence |
brand | n. a particular make of product – to brand v. – branded adj. | I’ve tried lots of other brands of shampoo, but this one’s still my favourite. |
consumer | n. the person who buys and uses a product or service – to consume v. | Most consumers don’t care where the products they buy come from. |
cost | v. [cost, costed, costed] to estimate the price of making a product – costing n. | Many inputs like labour and materials must be costed before a product’s retail price is set. |
develop | v. to create a new product or improve an existing one – product development n. | To succeed over the long term, we have to keep developing new and better products. |
digital marketing | n. marketing through digital devices such as computers and smart phones; includes TV/radio by some definitions – also e-marketing | We now spend far more on digital marketing than on traditional marketing. |
distribution | n. the delivering of products to end-users, incl. advertising, storing etc | Has your company ever handled distribution of luxury goods for a top international brand? |
end-user | n. the person, customer etc who is the final and actual (or “real”) user of a product | If end-users aren’t happy with the quality or price, they won’t recommend it to their friends. |
image | n. the concept or perception the general public has of a company or product – public image n. | It only took one media story about child labour in a factory overseas to destroy the company’s positive image. |
label | n. small piece of paper, cloth etc on a product giving information about it | To find out how much sugar a drink contains, check the nutrition information on the label. |
launch | v. to introduce a new product, with publicity etc – product launch n. | If Kim launches a new line of clothing, she invites heaps of celebrities to the product launch. |
market research | n. study of consumers’ needs & preferences, often for a particular product | We only launch new products if our market research shows high consumer demand. |
online | adj. while connected to the Internet or other computer network – also adv. to shop online | Our online sales are increasing now that more people are shopping online. |
packaging | n. the wrapping or container for a product | If a product’s packaging is made of plastic, environmentally-aware consumers might not buy it. |
point of sale | n. the place where a product is actually sold to the public – point-of-sale adj. | The advertising of cigarettes isn’t allowed, even at the point of sale. |
product | n. something made to be sold; merchandise [includes services] – to produce v. | When creating products for teenagers, use cool designs that fit with today’s teen culture. |
public relations | n. creation and maintenance of a good public image – public relations officer n. | When their CEO was caught sending racist e-mails, the company faced a public relations nightmare. |
registered | adj. officially recorded or listed (eg. as in “registered trademark” and its symbol ®) – to register v. | Our lawyers have advised that we must register all new products for our own protection. |
sponsor | n. firm supporting an organisation in return for advertising space and brand recognition – also v. | The sponsor of a Premier League football club has their brand or logo on the team’s shirt. |
S.W.O.T. | abbr. Strength, Weaknesses, Opportunities, Threats | Anyone who’s studied marketing knows what the letters S.W.O.T. stand for. |
total product | n. in marketing, the whole product, inc. name, packaging, instructions, reliability, after-sales etc | This is a total product issue and you should raise it with Marketing, not Advertising. |
trademark | n. special symbol, design, word etc used to represent a product, brand or company | Have you registered the trademark yet? |
Meetings Vocabulary (Toplantı iş terimleri)
word | meaning | example sentence |
A.G.M. | abbr. Annual General Meeting at which directors of a company or association present their annual report to shareholders or members | How many shareholders attended this year’s AGM? |
A.O.B. | abbr. Any Other Business [usually the last item on a meeting’s agenda, for raising topics not listed elsewhere] | Add a heading for AOB at the end just in case someone wants to raise something else. |
absent | adj. not here; not present [at a meeting, in a class, at work etc] | If someone doesn’t come to the meeting, write “absent” next to their name. |
agenda | n. a written schedule or list of topics for a meeting | The first item on the agenda is to make a brief statement of welcome. |
apologies | n. item on an agenda for announcing people who are absent; apologies for absence | The second item is apologies from board members and office holders unable to attend. |
ballot | n. a type of vote, usually in writing and usually secret- secret ballot n. | If the workers don’t get a pay rise, they’ll hold a ballot on whether to strike or not. |
casting vote | n. a deciding vote (usually held by the meeting’s chair) cast only when votes are otherwise equal | It was a tie, so the chair used her casting vote to decide the matter. |
chairman | n. the person who leads or presides at a meeting – also chairperson or chair [often preferred, esp. when referring to a woman] | The chairman ended the meeting by thanking all those who’d attended. |
conference | n. formal meeting for discussion, esp. a regular one held by an organisation | At this year’s conference, leading scientists will discuss the damaging effects of plastic waste. |
conference call | n. telephone call between three or more people in different locations | We’ve arranged a conference call for 2 o’clock, so please make sure you’re available. |
consensus | n. general agreement | There’s a growing consensus among shareholders that the CEO’s ten million-dollar performance bonus wasn’t justified. |
decision | n. a conclusion or resolution to do something – to decide v. | All decisions made at the meeting must be communicated to our members immediately. |
item | n. a separate point for discussion [as listed on an agenda] | The next item on the agenda is a proposed wage rise for all full-time employees. |
matters arising | n. item on an agenda for discussion of what has happened as a result of the last meeting | The first item is matters arising, beginning with the wage rise proposed at last month’s meeting. |
minutes | n. a written record of everything said at a meeting | You can read the minutes of last month’s meeting if you want to know what everyone said. |
proxy vote | n. a vote cast by one person for, or in place of, another person who isn’t present | How many proxy votes were cast on behalf of absent committee members? |
show of hands | n. raised hands to express an opinion in a vote | Voting will be conducted by a simple show of hands. |
unanimous | adj. in complete agreement; united in opinion | After another year of losses, there was a unanimous vote of no confidence in the CEO. |
videoconference | n. conference of people in different locations using video links and videoconferencing software to see and hear one another | Before the videoconference begins, make sure your webcam is turned on and your video link is up and running. |
vote | v. to express an opinion in a group by voice, hand, in writing etc – also n. – to cast a vote v. | Guess how many executives voted in favour of a pay rise for their workers. |
absent | not present | The vice president is absent due to unforeseen circumstances. |
accomplish | succeed in doing | We have a lot to accomplish today, so let’s begin. |
address | deal with; speak on | I hope we do not have to address this matter again in the future. |
ourn | close a meeting | If there are no further comments, we will adjourn the meeting here. |
agenda | list of objectives to cover in a meeting | Please forward the agenda to anyone who is speaking at the meeting. |
AGM | Annual (yearly) General Meeting | We always vote for a new chairperson at the AGM. |
allocate | assign roles/tasks to certain people | I forgot to allocate someone to bring refreshments. |
AOB | Any Other Business (unspecified item on agenda) | The last item on the agenda is AOB. |
apologies | item on agenda announcing people who are absent; apologies for absence | Everyone is present today, so we can skip the apologies. |
ballot | a type of vote, usually in writing and usually secret | Please fold your ballot in half before you place it in the box. |
board of directors | group of elected members of an organization/company who meet to make decisions | The board of directors meets once a month to discuss the budget. |
boardroom | a large meeting room, often has one long table and many chairs | The boardroom is reserved for a managers’ meeting, so we’ll have to meet in the lounge. |
brainstorm | thinking to gather ideas | Let’s take a few minutes and brainstorm some ways that we can cut costs. |
casting vote | deciding vote (usually by the chairman) when the votes are otherwise equal | The role of treasurer was decided based on the chairman’s casting vote. |
chairperson/ chair | the person who leads or presides at a meeting | As chair, it is my pleasure to introduce to you, Mr. Allan Davis. |
clarification/ verification | explanation/proof that something is true/understood | Before we address this matter, I’ll need some clarification as to who was involved. |
closing remarks | last thoughts spoken in a meeting (i.e. reminders, thank yous) | I just have a few closing remarks and then you will all be free to go. |
collaborate | work together as a pair/group | The board fell apart because the members had difficulty collaborating. |
commence | begin | We will commence as soon as the last person signs the attendance sheet. |
comment | express one’s opinions or thoughts | If you have a comment, please raise your hand rather than speak out. |
conference | formal meeting for discussion, esp. a regular one held by an organisation | Before the conference there will be a private meeting for board members only. |
conference call | telephone meeting between three or more people in different locations | Please make sure I have no interruptions while I’m on the conference call. |
confidential | private; not to be shared | Any financial information shared during this meeting should be kept confidential. |
consensus | general agreement | If we cannot come to a consensus by the end of the meeting we will put it to a vote. |
deadline | due date for completion | The deadline for buying tickets to the conference is May 25th. |
designate | assign | If no one volunteers to take the minutes I will be forced to designate someone. |
formality | a procedure (often unnecessary) that has to be followed due to a rule | Everyone knows who is going to be the next vice president, so this vote is really just a formality. |
grievance | complaint | The first item on the agenda relates to a grievance reported by the interns. |
guest speaker | person who joins the group in order to share information or deliver a speech | I am delighted to welcome our guest speaker Holly, who is going to be offering some sales pitch tips. |
implement | make something happen; follow through | It’s not a question of whether or not we’re going to use this idea, it’s whether or not we know how to implement it. |
mandatory | required | It is mandatory that all supervisors attend Friday’s meeting. |
minutes | a written record of everything said at a meeting | Before we begin with today’s meeting, let’s quickly review the minutes from last month. |
motion | a suggestion put to a vote | The motion to extend store hours has been passed. |
objectives | goals to accomplish | I’m pleased that we were able to cover all of the objectives today within the designated time. |
opening remarks | chairperson or leader’s first words at a meeting (i.e. welcome, introductions) | As I mentioned in my opening remarks, we have to clear this room before the end of the hour. |
overhead projector | machine with a special light that projects a document onto a screen or wall so that all can see | I’m going to put a pie chart on the overhead projector so that everyone can visualize how our profits have declined. |
participant | person who attends and joins in on an event | Can I have a show of hands of all of those who were participants in last year’s conference? |
proxy vote | a vote cast by one person for or in place of another | There must have been one proxy vote because I count twelve ballots but only eleven attendees. |
punctual | on time (not late) | Firstly, I want to thank you all for being punctual despite this early meeting. |
recommend | suggest | I recommend that you sit closer to the front if you have trouble hearing. |
show of hands | raised hands to express an opinion in a vote | From the show of hands it appears that everyone is in favour of taking a short break. |
strategy | plan to make something work | We need to come up with a strategy that will allow us to have meetings less frequently. |
unanimous | in complete agreement; united in opinion | The vote was unanimous to cut work hours on Fridays. |
vote | to express (the expression of) an opinion in a group by voice or hand etc | We need to vote for a new vice chairperson now that Jerry is retiring. |
wrap up | finish | Let’s wrap up here so that we can get back to our desks. |
Negotiation Vocabulary (Uzlaşma iş terimleri)
word | meaning | example sentence |
alternatives | other options | We can’t offer you the raise you requested, but let’s discuss some other alternatives. |
amplify | expand; give more information | Could you amplify on your proposal please. |
arbitration | conflict that is addressed by using a neutral third party | We’re better to settle this between us, because a formal arbitration will cost both of us money. |
bargain | try to change a person’s mind by using various tactics | We bargained on the last issue for over an hour before we agreed to take a break. |
bottom-line | the lowest one is willing to go | I’ll accept a raise of one dollar per hour, but that’s my bottom-line. |
collective | together | This is a collective concern, and it isn’t fair to discuss it without Marie present. |
compensate | make up for a loss | If you are willing to work ten extra hours a week we will compensate you by paying you overtime. |
comply | agree | I’d be willing to comply if you can offer me my own private office. |
compromise | changing one’s mind/terms slightly in order to find a resolution | We are willing to compromise on this issue because it means so much to you. |
concession | a thing that is granted or accepted | I think we can offer all of these concessions, but not all at once. |
conflict resolution | general term for negotiations | It is impossible to engage in conflict resolution when one of the parties refuses to listen. |
confront | present an issue to someone directly | I confronted my boss about being undervalued, and we’re going to talk about things on Monday. |
consensus | agreement by all | It would be great if we could come to a consensus by 5:00 P.M. |
cooperation | the working together | I have appreciated your cooperation throughout these negotiations. |
counter proposal | the offer/request which is presented second in response to the first proposal | In their counter proposal they suggested that we keep their company name rather than creating a new one. |
counterattack | present other side of an issue | Before we could start our counterattack they suggested we sign a contract. |
counterpart | person on the other side of the negotiations | I tried to close the discussions at noon, but my counterpart would not stop talking. |
cordially | politely | In the past I have had little respect for that client, but today she spoke cordially and listened to my point of view. |
demands | needs/expectations that one side believes it deserves | They had some last minute demands that were entirely unrealistic. |
deadlock | point where neither party will give in | When the discussions came to a deadlock we wrote up a letter of intent to continue the negotiations next week. |
dispute | argument/conflict | I was hoping to avoid discussing last year’s dispute, but Monica is still holding a grudge. |
dominate | have the most control/stronger presence | Max has such a loud voice, he tends to dominate the conversations. |
entitled | be deserving of | My contract says that I am entitled to full benefits after six months of employment. |
flexible | open/willing to change | We have always been flexible in terms of your working hours. |
haggling | arguing back and forth (often about prices) | We’ve been haggling over this issue for too long now. |
hostility | long-term anger towards another | I want you to know that we don’t have any hostility towards your company despite last year’s mixup. |
high-ball | make a request that is much higher than you expect to receive | I’m planning to high-ball my expectations when I open the discussion. |
impulse | quick decision without thought or time | I acted on impulse when I signed that six-month contract. |
indecisive | has difficulty choosing/making a decision | They were so indecisive we finally asked them to take a break and come back next week. |
leverage | (bargaining power) something that gives one party a greater chance at succeeding over another | We have a little bit of leverage because we are the only stationary company in town. |
log-rolling | trading one favour for another | After a bit of log-rolling we came to an agreement that pleased both of us. |
low-ball | offer something much lower than you think the opponent will ask for | I was expecting my boss to low-ball in the initial offer, but he proposed a fair salary increase. |
mislead | convince by altering or not telling the whole truth about something | They misled us into thinking that everything could be resolved today. |
mutual | agreed by both or all | The decision to call off the merger was mutual. |
objective | goal for the outcome | My prime objective is to have my family members added to my benefits plan. |
point of view | person’s ideas/ thoughts | From my point of view it makes more sense to wait another six months. |
pressure | work hard to convince another of an idea | He pressured me to accept the terms by using intimidation tactics. |
proposal | argument to present | While I listened to their proposal I noted each of their objectives. |
receptive | open to/interested in an idea | His positive body language demonstrated that he was receptive to our suggestions. |
resentment | anger held onto from a previous conflict | Mary’s resentment stems from our not choosing her to head the project. |
resistance | a display of opposition | We didn’t expect so much resistance on the final issue. |
resolve | end conflict, come to an agreement | Before you can resolve your differences you’ll both need to calm down. |
tactics | strategies used to get one’s goals met | There are certain tactics that all skillful negotiators employ. |
tension | feeling of stress/anxiety caused by heavy conflict | There was a lot of tension in the room when George threatened to quit. |
trade-off | terms that are offered in return for something else | Lower payments over a longer period of time sounded like a fair trade-off until we asked about interest charges. |
ultimatum | a final term that has serious consequences if not met | His ultimatum was that if I didn’t agree to give him the raise he asked for, he’d quit today without two week’s notice. |
unrealistic | very unlikely to happen | It’s unrealistic to think that we will have all of our demands met. |
victory | a win | We considered it a victory because they agreed to four of our five terms. |
yield | to give in to another’s requests | The client will only yield to our conditions, if we agree to work over the holiday weekend. |
Tavsiye yazı:
Test&Quiz. Kendinizi Test edin
- https://www.learnenglishfeelgood.com/vocabulary/business-english-basics6.html
- https://www.proprofs.com/quiz-school/quizshow.php?title=diagnostic-test_12&q=1
- https://absolute-english.com/business-english-vocabulary-test/
- https://www.espressoenglish.net/business-vocabulary-quiz/
- https://englishlive.ef.com/blog/quiz/quiz-test-english/
- https://www.thoughtco.com/business-english-quiz-4061377
- https://www.cambridgeenglish.org/test-your-english/business/
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2008’den beri pazarlama dalında çalışıyorum. 2014’ten beri markamuduru.com’da yazıyorum. İnanıyorum ki markalaşma adına ülkemizde inanılmaz bir potansiyel var ve markalaşmak ülkemizi fersah fersah ileri götürecek. Kendini yetiştirmiş marka müdürlerine de bu yüzden çokça ihtiyaç var. Ben de öğrendiklerimi, araştırdıklarımı, bildiklerimi burada paylaşıyorum. Daha fazla bilgi için Hakkımda sayfasını inceleyebilirsiniz.